Why AI Is Failing Your Customers - The CX and AI Playbook with Scott Kerr Eviden скачать в хорошем качестве

Why AI Is Failing Your Customers - The CX and AI Playbook with Scott Kerr Eviden

Why AI Is Failing Your Customers - The CX and AI Playbook with Scott Kerr, Head of Experience Management and Conversational Analytics at Eviden. In this episode of The Impact Room podcast from Douglas Jackson, Perry Fletcher, Practice Lead for Operational Support speaks with Scott as he exposes the truth about why many businesses are getting AI all wrong. Scott reveals why companies are failing to unlock the true power of Conversational AI and Speech Analytics and how most strategies miss the mark by overlooking emotional intelligence. From sentiment analysis to predictive analytics, Scott explains how to truly understand and connect with your customers. If you want to stay ahead in CX, Customer Insight, and AI, you can’t afford to miss this. In this exclusive on-demand session, we reveal how top organisations are leveraging AI, data, and automation to transform customer experience and drive business growth in 2025. Watch now to discover how to: ✔ Use AI & Data to gain a competitive edge in CX ✔ Turn customer insights into revenue-driving strategies ✔ Automate key processes to improve efficiency and decision-making ✔ Position yourself as an industry leader using data-driven innovation ✔ And much more… "AI without empathy is just data. The real value is when you merge analytics with genuine human insight. That's when you start transforming customer experiences." Wherever you are on your AI journey this episode offers great advice and 'how to' for anyone looking to harness AI the right way and drive authentic, human-centered customer experiences. #AI #ConversationalAnalytics #CustomerExperience #Leadership #SpeechAnalytics #TheImpactRoom #DouglasJackson #ScottKerr Stay updated with our latest episodes. We dive deep into pressing topics that impact your customer led business, featuring interviews with influential leaders and in-depth discussions on the future of leadership Customer Experience, Diversity and industry trends. Hear from Chief Customer Officers, CEOs, COOs, Director of Customer Experience, Customer Success Directors, Managing Directors and Diversity and CX Advocates in this podcast designed to help inspire and share lived experiences, offering sound advice for personal and career development. Why AI Is Failing Your Customers - The CX and AI Playbook with Scott Kerr, Head of Experience Management and Conversational Analytics at Eviden. In this episode of The Impact Room podcast from Douglas Jackson, Perry Fletcher, Practice Lead for Operational Support speaks with Scott as he exposes the truth about why many businesses are getting AI all wrong. Scott reveals why companies are failing to unlock the true power of Conversational AI and Speech Analytics and how most strategies miss the mark by overlooking emotional intelligence. From sentiment analysis to predictive analytics, Scott explains how to truly understand and connect with your customers. If you want to stay ahead in CX, Customer Insight, and AI, you can’t afford to miss this. In this exclusive on-demand session, we reveal how top organisations are leveraging AI, data, and automation to transform customer experience and drive business growth in 2025. Watch now to discover how to: ✔ Use AI & Data to gain a competitive edge in CX ✔ Turn customer insights into revenue-driving strategies ✔ Automate key processes to improve efficiency and decision-making ✔ Position yourself as an industry leader using data-driven innovation ✔ And much more… "AI without empathy is just data. The real value is when you merge analytics with genuine human insight. That's when you start transforming customer experiences." Wherever you are on your AI journey this episode offers great advice and 'how to' for anyone looking to harness AI the right way and drive authentic, human-centered customer experiences. #AI #ConversationalAnalytics #CustomerExperience #Leadership #SpeechAnalytics #TheImpactRoom #DouglasJackson #ScottKerr Stay updated with our latest episodes. We dive deep into pressing topics that impact your customer led business, featuring interviews with influential leaders and in-depth discussions on the future of leadership Customer Experience, Diversity and industry trends. Hear from Chief Customer Officers, CEOs, COOs, Director of Customer Experience, Customer Success Directors, Managing Directors and Diversity and CX Advocates in this podcast designed to help inspire and share lived experiences, offering sound advice for personal and career development.