Empathy, Operations, and Alignment: Katin Keirstead on Leading Frontline Teams скачать в хорошем качестве

Empathy, Operations, and Alignment: Katin Keirstead on Leading Frontline Teams

In Episode 5 of MustardHub Voices: From the Frontlines, Julie sits down with Katin Keirstead, Vice President of Operations at The Junkluggers, to explore what it really takes to lead frontline teams in a mission-driven franchise organization. Katin shares her unconventional path into franchising and how her background in adult education shaped her leadership philosophy. She offers a behind-the-scenes look at running operations in a highly physical, people-centered business where frontline employees must balance efficiency, empathy, and customer trust during emotionally charged life transitions. This conversation dives into aligning leadership teams through EOS, setting clear objectives and accountability, and helping frontline employees understand both the emotional and financial realities of the business. Katin also discusses the importance of professional communication platforms, transparent economics, and treating operations leadership as “connective tissue” that removes obstacles so teams can succeed. It’s an honest, practical discussion for franchise leaders, operators, and anyone responsible for building aligned, high-performing frontline teams.