Your judgment is your steering wheel, because data is often misinterpreted along the way - Ishan скачать в хорошем качестве

Your judgment is your steering wheel, because data is often misinterpreted along the way - Ishan

In this episode, I sit down with Ishan Kansal (  / ishankansal  ) , Senior VP of Product at Snabbit, to unpack what truly changes when product leadership moves from digital-native scale to operationally intensive, real-world services. With over 11 years of experience across fintech, banking, insurance, and hyperlocal marketplaces, Ishan has built and scaled businesses where trust is not a feature, it’s the foundation. At Snabbit, he’s building India’s first quick-service marketplace for on-demand home services, leading Product, Design, and Data to solve for reliability, supply quality, and execution discipline in urban households. Before this, he was part of the early scaling team at CRED, where he launched and managed multiple P&Ls including CRED Max, Garage, Shield, unsecured lending risk, collections, P2P lending, and core payments infrastructure like UPI and BBPS. Earlier in his journey, he helped build the Payments Bank and India’s first Digital Gold product at Paytm, led global product strategy at Roadzen, and started his career in FIG investment banking at Deutsche Bank. If you’re a product leader, founder, or PM navigating the transition from clean digital metrics to complex real-world systems, this episode offers grounded, practical insights on trust, speed, and decision-making. Chapters, 00:00:00 Product vs. Operations: Redefining Roles in a Service-Heavy Business 00:01:16 Building Trust Through Transparency and Data-Driven Decisions 00:03:54 From Fintech to Local Services: Transitioning Product Fundamentals 00:06:00 Challenges of Measuring Success in Human-Centric Services 00:11:13 Why Operations and Product Must Work as One to Scale 00:13:55 Outcome-Oriented Product Management: Owning the End-to-End Promise 00:15:22 Balancing Speed and Quality: Avoiding Recklessness in Growth 00:18:59 Early Trust Builders: Transparency and Real-Time Communication 00:23:05 When to Trust Data and When to Rely on Judgment in Operations 00:26:19 Data as Rearview Mirror, Judgment as Steering Wheel: Product Leadership Insights 00:27:40 Hiring Mid-Career Professionals: From Potential to Outcome Ownership 00:30:20 Closing Thoughts & Audience Engagement: Growing Through Insightful Conversations Subscribe for more conversations with leaders building category-defining products.