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Higher education is under pressure to prove its value, adapt to new technologies, and meet shifting student expectations. In this episode of Higher Thinking, Dr. Eric Gumm, Assistant Vice President for Academic Affairs and University Registrar at Abilene Christian University, challenges conventional thinking on what it means to run an “online campus,” why micro-credentials alone cannot solve higher ed’s value crisis, and how institutions can balance speed, quality, and student success. Eric also reflects on the massive ERP transition underway at ACU and the lessons it offers for change management in higher education. Episode Insights: 1. Online campus ≠ just online courses. ACU is intentional about creating a full “online campus” experience, not simply offering remote classes. The goal is parity of experience, not a diluted alternative, which reframes how institutions should think about serving working professionals. 2. Value of higher ed is not a “used car” price comparison. Eric argues that higher education’s real value lies in equipping students with transferable, long-term tools rather than training for a single job. This challenges the prevailing narrative that short bootcamps are equivalent to degrees. 3. Speed vs. quality tension. He highlights the cultural obsession with speed and efficiency while warning that higher education must remain responsible, ensuring programs and credentials are rigorously vetted rather than rushed to market. E35: Micro-Credentials to Campus Transformation: Eric Gumm on Rethinking Value in Higher Education