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How to Handle Toxic People at Work

At almost every seminar or speaking event, someone asks me this question: How do we deal with toxic people at work? My answer is probably less comfortable than expected. Before labeling someone as “toxic,” it’s worth asking a few difficult questions. Could the situation be more complex than it seems? Is the other person simply under pressure? Or could there be something in the interaction that we ourselves unintentionally allow? Sometimes what we call toxic behavior is stress, misunderstanding, or a communication style shaped by someone’s background. Before escalating the situation, it may be worth having a respectful conversation, giving feedback, and allowing the other person to explain their perspective. Handling difficult people at work often begins not with confrontation—but with curiosity, clarity, and boundaries. #communication #leadership #workplacecommunication #conflictmanagement #emotionalintelligence #leadershipdevelopment #professionalgrowth #workplaceculture Communication Psychology: in small and practical lessons once a week. With a focus on international and multilingual business conversations. I am a psychologist from Hamburg/Germany, specialized in Communication Psychology. I consult individuals and companies worldwide (in 7 languages) on how to avoid costly misunderstandings and handle conflicts with employees and clients. All contact information is available here on Youtube or on LinkedIn.