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CX Today's Charlie Mitchell introduces five customer experience trends to keep top of mind in 2024. To run through them, he's joined by: Nick Delis, Senior Vice President of International and Strategic Sales at Five9 Christopher Brooks, Head of Consulting at Lexden CX Both share their perspectives on each of the trends - as shared below: 1) Cloud Migrations 2) Rising Customer Expectations 3) Personalization 4) Proactive Customer Outreach 5) AI Integration in CX Strategy To learn more about Five9's CX tech, visit: https://www.five9.com/ Meanwhile, for more from Christopher, visit: https://lexdengroup.com/ Hosted by Charlie Mitchell, Senior Editor of CX Today News - Customer Experience Technology News #customerexperience #cx #five9 Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter, LinkedIn and Facebook pages. For more Customer Experience tech news, visit: https://www.cxtoday.com