4 Mistakes That Are Killing Your Performance-Based PT Clinic скачать в хорошем качестве

4 Mistakes That Are Killing Your Performance-Based PT Clinic

https://badassclinicians.com - (855) 942-4060 - In this episode, Dr. Natty and Chestin discuss common mistakes you might be making that are definitely costing your clinic money. They emphasize the importance of documenting leads and maintaining a CRM system to nurture and convert potential clients. They also highlight the significance of providing exceptional customer service, including making eye contact, smiling, and showing genuine interest in patients. Additionally, they stress the need for accountability and regularly reviewing phone calls to provide feedback and improve performance. Finally, they discuss the importance of scheduling future appointments and setting expectations to ensure patient retention and successful outcomes. Key Takeaways: 🎯 Documenting leads and maintaining a CRM system is crucial for nurturing and converting potential clients. 🎯 Exceptional customer service, including making eye contact, smiling, and showing genuine interest, is essential for patient satisfaction and retention. 🎯 Regularly reviewing phone calls and providing feedback helps improve performance and accountability. 🎯 Scheduling future appointments and setting expectations ensures patient retention and successful outcomes. Key Sound Bites: 🗨️ "If you have someone that's running your front desk and they can't follow the simple process of documenting leads, that's a big red flag because that's going to cost you so much money." 🗨️"Making eye contact, having a smile, asking patients how they are on their day is absolutely crucial. If you're not doing that, people are walking out the door and never coming back." 🗨️"If you're not listening to phone calls that your team is making, you cannot give them feedback and therefore they cannot get better." Chapters 00:00 Introduction 02:25 Documenting Leads and Using a CRM System 07:09 Delivering Exceptional Customer Service 10:26 Reviewing Phone Calls and Providing Feedback 14:48 Scheduling Future Appointments and Setting Expectations 23:09 Conclusion * * * * * * * * * * * * * * * * ✅ FREE Clinic Growth Assessment Checklist: https://badassclinicians.com/assessment 🚀 Install a Growth Infrastructure In Your Clinic: https://badassclinicians.com/blueprint 🌐 Learn More About Badass Clinicians: https://badassclinicians.com 💙 Join our FREE Facebook Group for Performance Based PT's:   / badassclinicians   Shorts Playlist:    / @badassclinicians   Hosted by: Dr. Natty Bandasak and Chestin Salisbury