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Using Observation and Empathy to Improve Patient Outcomes

Excellence in long-term care can begin when someone is willing to challenge norms. In this episode, host Chelsey Gheyara is joined by Majestic Care’s CEO, Paul Pruitt, and Jeannie Sage, an industry-leading executive in nursing leadership, for a conversation that peels back the layers of real change inside nursing facilities. From removing traditional nurse stations to hiring an epidemiologist, Jeannie shares the bold decisions that helped turn around a struggling building. Along the way, she speaks to the role of compassion, connection, and clinical depth in transforming outcomes and restoring dignity to care. In this episode, you’ll learn: How antipsychotic use dropped through personalized care Why rethinking care teams improved resident engagement What happened when the dementia unit became more human-centered Highlights: (00:00) Introduction (00:23) Meet Jeannie Sage (01:17) The Moment That Sparked Jeannie’s Nursing Journey (02:57) Family Lessons In Advocacy And Dignity (04:09) Turning Around A Facility In Crisis (05:16) Hiring An Epidemiologist Instead Of Following Tradition (07:25) Putting Residents First In Every Decision (09:36) Compassion As Action And Calling (12:25) Building Clinical Excellence In Nursing Homes (15:52) Why Nursing Students Overlook Long-Term Care (17:59) Challenging The Mindset Of We Have Always Done It This Way (19:54) Supporting Care Teams And Addressing Mental Health (24:11) The Quiet Honor Of Being There At Life’s End (26:49) Transforming Dementia Units Into True Homes (32:03) Rebranding Long Term Care And Embracing Innovation (37:20) Building Safe Teams And Living Core Values (41:03) What Excellence In Leadership Really Means