Passionate Leadership and Engaged Employees by Mia Kleregård from Systembolaget скачать в хорошем качестве

Passionate Leadership and Engaged Employees by Mia Kleregård from Systembolaget

Check out the slide-deck, sketch-notes and social media highlights of this talk here: http://ow.ly/DOg4N Mia is Head of Service at Systembolaget. Her role is to lead the changing process with the leaders and employees to make a real movement in the company to deliver an outstanding customer service. Mia has held several high leading positions in the company during the last seven years and has done so with a great success. Systembolaget is a stateowned company that have monopoly to sell alcoholic beverages in Sweden. It has a mandate from the government with a clear vision “A society in which everyone can enjoy alcoholic drinks with due regards for health considerations and without harming themselves or others”. This means that 5 000 employees are selling alcohol from special shops and under Swedish alcohol law restrictions. During the biggest change of the company they went from the typical stateowned company that was not too popular to receive multiple rewards for “Best in Service”. Their journey has been amazing and was done in three years, the Swedish people support has never been so good. They choose to develop their service throughout leadership training with a clear intention on “becoming the best I can be”. Only to realize, that not only did the meaning of work change – even the value of life changed. Passionate leadership that involves and engage employees to become “the best they can” be was their key. How they did it? Mia inspired the audience sharing some key takeaways. Welcome to a presentation in true inspiration on how to create value for life and your employees.