Episode #13 Aileen Day / Aileen Day Advisory скачать в хорошем качестве

Episode #13 Aileen Day / Aileen Day Advisory

🎙 In this CX Minutes episode, CX leader Aileen Day (‪@AileenDayCCXP‬) explains 𝘄𝗵𝘆 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗯𝗲𝗮𝘁𝘀 𝗼𝗻𝗲-𝘀𝗶𝘇𝗲-𝗳𝗶𝘁𝘀-𝗮𝗹𝗹, 𝗵𝗼𝘄 𝘁𝗼 𝘁𝗮𝗸𝗲 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝘄𝗮𝘆, 𝗮𝗻𝗱 𝘄𝗵𝘆 𝗰𝗹𝗮𝗿𝗶𝘁𝘆 & 𝗯𝗼𝘂𝗻𝗱𝗮𝗿𝗶𝗲𝘀 𝗿𝗲𝗱𝘂𝗰𝗲 𝘀𝘁𝗿𝗲𝘀𝘀 𝗳𝗼𝗿 𝗯𝗼𝘁𝗵 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝗻𝗱 𝘁𝗲𝗮𝗺𝘀. She also shares her candid perspective on the moment of truth in journey mapping — that collective “gasp” when teams realize the Frankenstein processes they’ve built — and why the real value comes when you act on those insights. If you want practical, human, and transformational CX advice in a few minutes, this one’s for you. 👉 𝗠𝗼𝗿𝗲 𝗖𝗫 𝗠𝗶𝗻𝘂𝘁𝗲𝘀 𝗲𝗽𝗶𝘀𝗼𝗱𝗲𝘀:    • CX Minutes – Improve Customer Experience w...   👉 𝗟𝗲𝗮𝗿𝗻 𝗺𝗼𝗿𝗲 𝗮𝗯𝗼𝘂𝘁 𝗷𝗼𝘂𝗿𝗻𝗲𝘆 𝗺𝗮𝗽𝗽𝗶𝗻𝗴: https://www.custellence.com/ 📌 𝗖𝗵𝗮𝗽𝘁𝗲𝗿𝘀 0:08 — Welcome & intro to CX Minutes 0:14 — Six questions, six minutes format 0:20 — Actionable insights & personal stories 0:34 — Guest introduction: Aileen Day 0:55 — Who are you and what do you do? 1:37 — Biggest mistake companies make in CX 3:16 — Handling customer feedback pragmatically 6:06 — Common CX challenge: setting expectations 9:01 — Balancing customer needs with business priorities 14:02 — Final advice: from gasps to growth 16:42 — Wrap-up & closing #CustomerExperience #CXLeadership #Personalization #CXMinutes