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Organizational Communication

Organizational communication can move in a variety of directions, and be formal or informal in nature. Organizational communication is the exchange of information among two or more individuals or groups in an organization that creates a common basis of understanding and feeling. Downward communication occurs when higher-level employees communicate to those at lower levels the organization. Downward communication typically consists of messages about how to do a job, performance goals, the firm’s policies, and how the company is performing. Management by wandering around is a face-to-face management technique in which managers get out of their offices and spend time talking informally to employees throughout the organization. Being actively engaged in the day-to-day operations of the business gives managers a feel for what is really going on in the company. Upward communication occurs when lower-level employees communicate with those at higher levels. Encouraging upward communication can help managers check that subordinates understand their goals and instructions, keep managers informed of employee challenges and complaints, and cultivate acceptance and commitment by giving employees the opportunity to express ideas and suggestions. Organizational communication can move in a variety of directions, and be formal or informal in nature. Communication paths can be downward, upward, horizontal, or diagonal. Social networks help to establish communication pat- terns in organizations.