3 Easy Steps to Reduce Your Customer Support Tickets скачать в хорошем качестве

3 Easy Steps to Reduce Your Customer Support Tickets

Customers want to self serve. Your goal is to help them find answers to the questions they already have as fast as possible. No matter if your business is a SaaS, Ecommerce, or anything else – here are 3 easy steps on how to drastically reduce your support ticket volume. Let's have a look how to properly use ticket deflection to reduce your customer support load. Create a knowledge base for your company with Notion and HelpKit: https://www.helpkit.so How do you create help articles that really work? Here's our 3 step strategy: 1) 💡 Whenever you receive a new support ticket create a dedicated help article for it. One article for one topic. 2) 🔎 Identify your user search intents and optimize your help articles for missed search intents. Someone searched: "upgrade plan" but you don't have an help article for that query? Stop everything and create one – now! 3) 🔄 Continuously optimize your existing help articles based on your article feedback. Start your 7 day free trial now – no credit card required: https://www.helpkit.so #customersupport #customerservice #helpdesk