2025 Service to the Citizen Awards скачать в хорошем качестве

2025 Service to the Citizen Awards

00:00 Welcome and introductory remarks Martha Dorris Introduction of Craig Abod Martha Dorris 14:33 Introduction of Government Keynote Craig Abod (Commissioner of the SSA, Frank Bisignano) 18:39 Remarks by Frank Bisignano, Commissioner, SSA 29:36 Introduction of Dr. Lynda Davis, Chief Veteran Experience Officer, VA 31:35 Remarks by Dr. Lynda Davis 38:25 Introduction of Evan Davis, Maximus to present the Government Executive of the Year 39:40 James McCament accepting the Government Executive of the Year to James McCament, Chief Digital Transformation Officer at the Customs and Border Protection, Department of Homeland Security 42:00 James McCament’s Remarks 48:40 Introduction of Angy Peterson, Granicus to open the awards 49:50 Opening of the Awards, Angy Peterson, Granicus 55:20 Winners of Category 1: Building a Customer-Focused Culture 58:00 Industry Executive of the Year to Kelly Olson, Adobe 1:00:13 Kelly Olson’s Remarks 1:07:30 Winners of Category 2: Delivering Excellence in Digital Services 1:10:35 Presentation of the CX Trailblazer Award to Charles Thomas, Administrator of CX for Trademarks, USPTO 1:12:25 Charles Thomas’ Remarks 1:18:50 Winners of Category 3: Using Innovation, Data and Breaking Down Organizational Barriers 1:21:34 Winners of Category 4: Using Innovative Technologies to Deliver Simple, Seamless and Secure Services 1:23:30 Presentation of the Rising Star Award to Laura Walker, Claims Specialist, SSA 1:24:27 Laura Walker’s Remarks 1:32:35 Presentation of a Lifetime Achievement Award to Mathew Silverman, Chief Deputy US Marshall for the District of Maryland and National President for the Federal Law Enforcement Officers Association 1:34:50 Chief Silverman’s Remarks 1:40:24 Presentation of a Lifetime Achievement Award to Dustin Brown, Head of Legislative Affairs, Social Security Administration 1:42:14 Dustin Brown’s Remarks 1:50:48 Introduction of Ken Corbin as the Closing Keynote 1:51:16 Ken Corbin’s Closing Keynote 1:59:39 Closing