Leveraging Amazon Q in Connect for Agent Assistance (technical-focused) скачать в хорошем качестве

Leveraging Amazon Q in Connect for Agent Assistance (technical-focused)

This is a recorded webinar. Want to join a future session live? See upcoming events here: https://amazonconnectevents.splashtha... Join the Amazon Connect Solutions Architect team for a hands-on workshop designed to teach how to implement new capabilities and maximize your investment in Amazon Connect. This technical session dives deep on leveraging Amazon Q in Connect generative AI capabilities to improve the agent experience. Through this session, we will use Amazon Q in Connect to help agents meet customer needs on voice and chat contacts. The recommended responses are tailored to resolve the customer need based on context from the live conversation and relevant information from knowledge articles. In this two-hour workshop, we’ll focus on how to implement Amazon Q in Connect generative AI capabilities with Amazon Connect. We will demonstrate the agent experience and how Amazon Q in Connect can shorten your average handle times. This is a technical-focused session and is ideal for those looking to implement tools that provide agents with the guidance they need to resolve issues efficiently, improve customer experiences, and onboard faster. Speakers • Logan Gaffney, Sr Solutions Architect - Amazon Connect, Amazon Web Services • Alex Schrameyer, WW CXE Agent Experience SA Lead, Amazon Web Services