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Managing AI Conversations in the Inbox

As part of PayHOA’s Website Builder, the AI Inbox is where your board manages all homeowner conversations that come through Penny, your website’s built-in AI chatbot. When homeowners ask Penny questions or request additional help, those messages appear instantly in your AI Inbox. From there, you can easily track, reply to, and resolve conversations — all within your PayHOA account. In this walkthrough, you’ll learn how to: • View and manage incoming messages from your HOA website • See which conversations need replies or are resolved • Review AI-to-homeowner chat history for context • Reply directly via email and archive completed threads The AI Inbox keeps communication simple and organized, helping your board stay responsive and save time while supporting your community.