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TLDR: A thoughtful conversation on people-first leadership, honest communication, and building teams that actually work well together. In this episode, Matt sits down with Jen Korney, Operations Director at ZU to talk about what it really takes to lead people - not just projects. Jen shares her journey from product owner to operations leadership, how clear communication and trust shape strong teams, and why creating space for direct feedback matters more than avoiding discomfort. They explore leadership growth, managing complexity across teams, celebrating small wins, and how AI is becoming a practical tool (not a replacement) in modern operations. The conversation is honest, grounded, and full of real-world perspective from inside a fast-moving tech organization. You’ll hear about: How people-first leadership and clear communication prevent burnout and improve team performance. Why direct conversations (instead of “roundabout” feedback) build healthier, more effective workplaces. Practical ways AI can support operations, project management, and efficiency - without replacing human judgment. Connect with Jen Korney: LinkedIn: / jenkorney