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How do you make potentially overwhelming information accessible, empowering, and safe for those who need it most? In this session - part of the Inclusive Insights series by Accessible Me - content designer and product strategist Jo Levy takes us behind the scenes of Chayn’s Modular Guides project, a trauma-informed content design initiative supporting survivors of gender-based violence. You'll see how trauma-informed principles were applied to real-world content challenges, including: 🔹 Supporting non-linear user journeys 🔹 Reducing cognitive load without losing critical safety information 🔹 Choosing tone and language that supports rather than overwhelms 🔹 Designing for privacy without sacrificing user experience 🔹 Navigating colour, layout and structure in emotionally safe, accessible ways This case study walks through lessons learned, content patterns and examples, and practical tips for anyone designing or writing with inclusion in mind - especially in contexts where user distress, fear or overwhelm are real risks. 💡Ideal for designers, writers, researchers and teams who already understand the what of trauma-informed UX and want to go deeper into the how of trauma-informed content design. 🔗 Learn more about Chayn: https://chayn.co 🧰 Explore the DIY Online Safety guide: https://www.chayn.co/guides/diy-onlin... 📝 Leave feedback or reflections: https://bit.ly/4bm4QTI 📅 Recorded: 28 January 2026 🎤 Host: Michael Osborne, Founder & CEO, Accessible Me 🎙 Guest: Jo Levy, Senior Product Manager & Content Designer at Chayn #TraumaInformedDesign #ContentDesign #InclusiveDesign #Accessibility #DigitalInclusion #UXDesign #DesignForGood