Pocket Talk | Episode 3: Tonyell Somerville - QSR learning and development leader скачать в хорошем качестве

Pocket Talk | Episode 3: Tonyell Somerville - QSR learning and development leader

In this episode of Pocket Talk we sit down with Danielle “Tony” Somerville, Head of Learning and Development at Cravia in the UAE, the group behind brands like Cinnabon, Seattle’s Best Coffee and Zaatar w Zeit. From starting as a server at sixteen in the United States to opening more than thirty restaurants and leading QSR training across borders, Tony has built a career on serving people first and titles second. We talk about what servant leadership really looks like on the restaurant floor, why soft skills and communication matter more than ever in QSR, and how to balance loyalty with career growth in a world that expects you to change jobs every two or three years. Tony shares practical advice on building training cultures that never stop, creating real development paths for frontline teams, and why investing in people is the only way to protect both standards and profitability. Pocket Talk brings honest conversations with hospitality leaders who have lived the job and still care deeply about the people doing it today. Subscribe for new episodes every week. Learn more: https://pockettrainer.app