How AI Can Automate Email-to-JIRA Ticket Triage | Serverless Workflow скачать в хорошем качестве

How AI Can Automate Email-to-JIRA Ticket Triage | Serverless Workflow

Manual email triage is one of the biggest hidden bottlenecks in enterprise support operations. In this video, we break down what’s possible with AI-driven Email-to-JIRA automation—and how modern enterprises can eliminate manual ticket creation, prioritisation, and routing using Serverless AI architectures. This solution concept shows how incoming support emails can be automatically converted into fully structured, audit-ready JIRA tickets using Generative AI, AWS Serverless services, and secure enterprise integrations. What this automation enables • Automatic reading and understanding of support emails • AI-based intent detection, priority assignment, and assignee selection • Instant JIRA ticket creation with complete metadata • Built-in reasoning and traceability for every AI decision • Zero manual triage work for support teams How the system works • Email ingestion using Microsoft Graph API • Event-driven processing with AWS Lambda & EventBridge • AI classification using AWS Bedrock (Claude models) • Automated JIRA Cloud ticket creation via REST APIs • Full audit logs stored securely in Amazon S3 Why this matters for enterprises • Faster ticket response times • Consistent prioritization across teams • Reduced operational overhead • Improved SLA adherence • Clear audit trails for compliance and debugging This video is part of What’s Possible with NeenOpal — a series exploring AI automation concepts, architectures, and workflows enterprises can implement to modernize operations. 📩 To implement this Email-to-JIRA automation for your organisation, contact NeenOpal: https://www.neenopal.com/contact.html Learn More 🌐 Website: http://neenopal.com/ 🟦 LinkedIn:   / neenopal   🟦 Blogs: https://www.neenopal.com/blog.html 📂 Case Studies: https://www.neenopal.com/case-studies...