20. ITIL | Capacity Management process overview скачать в хорошем качестве

20. ITIL | Capacity Management process overview

This ITIL core foundation video explains about Capacity management process and its sub-process which is part of service design stage. Purpose of Capacity Management To ensure that cost-justifiable IT capacity in all areas of IT always exists and is matched to the current and future agreed needs of the business, in a timely manner. Objectives of Capacity Management Produce and maintain an appropriate and up-to-date capacity plan. Provide advice and guidance to the business and IT on all capacity and performance-related issues. Ensure that service performance achievements meet or exceed all of their agreed performance targets. Scope of Capacity Management Considers all resources required to deliver the IT service, and plans for short, medium- and long-term business requirements. Scheduling of human resources, staffing levels, skill levels and capability levels are included within the scope of capacity management. Sub process of capacity management. Business Capacity Management Business Capacity Management Translates business needs and plans into requirements for service and IT infrastructure, ensuring that the future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion. Service Capacity Management Management, control and prediction of the end to end performance and capacity of the live, operational IT services usage and workloads. Ensure that the performance of all services, as detailed in service targets within SLAs and SLRs, is monitored and measured, and that the collected data is recorded, analysed and reported. Component Capacity Management Management, control and prediction of the performance, utilization and capacity of individual IT technology components.