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In this interview, Ajit Naidu, EVP and Head of Client Services and Technology at TIAA, discusses the digital journey of the 100-year-old company and the strategic priorities on his roadmap. He begins with an overview of TIAA and his purview as Head of Client Service and Technology. Ajit shares the six pillars as a part of the company’s strategic priorities and expands upon how he is shifting the company towards a data-driven culture and creating a wide ecosystem of partners. He explains how he leverages this ecosystem with Universities to upskill the organization and provide technology and digital training. Finally, Ajit describes how he evaluates where he buys for parity and builds for differentiation, why he shifted towards a product-oriented approach, and what trends in technology are on his radar. 0:00:00 Introduction 0:00:57 Overview of TIAA, Nuveen, and Their Relationship 0:02:31 Ajit's Purview as Head of Client Service and Technology 0:03:23 Strategic Priorities Driving Ajit's Team 0:10:48 Fostering a Shift Towards a Data-Driven Culture 0:15:08 Ajit's Perspective on Having a Wide Ecosystem 0:18:02 Developing Partnerships with Universities to Upskill the Organization 0:21:49 Determining What to Buy for Parity and Build for Differentiation 0:24:57 TIAA's Shift from Project Orientation to Product Orientation 0:28:21 Tech Trends on Ajit’s Radar An audio-only version of this interview is available as episode #634 of Metis Strategy’s podcast, Technovation with Peter High. Learn more at http://bit.ly/Technovation-634. Subscribe to Technovation on your podcast platform of choice: https://link.chtbl.com/Technovation To learn more, visit https://www.metisstrategy.com/technov...