Ep 160 - Turning Operations Into Profitability скачать в хорошем качестве

Ep 160 - Turning Operations Into Profitability

Joined by Josh DeVries (CEO & Co-Founder, Intiveo) to unpack why “patient engagement” has become commoditized—and why the real win in 2026 is designing the full patient experience: acquisition, engagement/loyalty, and appointment completion. We break down the execution gap inside practices, how to spot bottlenecks that quietly kill production, why Josh’s concept of “micro-agreements” reduces friction, and what it really takes to get patients to show up prepared (hint: it’s more touchpoints than you think). We also get practical on what Intiveo is built for—automating, tailoring, and reporting on key points in the patient journey , reaching patients through the channels they actually use (text/voice/email) , and even improving communication with non-patients like parents/caregivers and referring practices through Intiveo Connect —so practices can reduce no-shows, protect chair time, and deliver an experience patients can feel.