SAP Sales and Service Cloud v2 vs. Salesforce: SAPs bold comeback? скачать в хорошем качестве

SAP Sales and Service Cloud v2 vs. Salesforce: SAPs bold comeback?

A brand-new podcast series where we decode the shifting dynamics in the CRM world. In this episode, we take a bold dive into one of the hottest debates right now: SAP Sales & Service Cloud v2 (SSCv2) vs. Salesforce. 🎙️ Your hosts & guests: Robert Peter (Redcup Code) Borut Glavina Edgar Martinez — three experts with real-world experience and strong opinions on where CRM is heading. 🔥 What’s inside this episode? We unpack the now-viral statement: 👉 “When it comes to CRM, SAP is making a bold comeback.” And we go far deeper than the headline. Expect insights, honest opinions, and a critical look at what the CRM community is saying. Topics we explore: 00:40 Introduction 02:31 CRM Market Trend: Is Agentforce 3 a true innovation — or just polished hype? 06:30 Technology & Architecture: SSCv2 is often called the “clean-core CRM.” But is clean-core alone enough to challenge the massive Salesforce ecosystem? 12:35 LinkedIn Community Reactions: We break down the feedback, the excitement, and the concerns. 16:55 Strategic Guidance for Companies: Should organisations ride the hype wave… or take the long-term, sustainable path? 🎧 Tune in, learn, question, and form your own view. Whether you're in presales, architecture, delivery, or leadership — this episode gives you a grounded perspective on the future of CRM and where both SAP and Salesforce stand today.