Closing the Empathy Gap with Leander Wandsøe-Isaksen from GetWhy скачать в хорошем качестве

Closing the Empathy Gap with Leander Wandsøe-Isaksen from GetWhy

Empathy is becoming one of the most underrated competitive advantages in business and AI is changing how we access it. In this episode of the Pantrium Podcast, I sit down with Leander Wandsøe-Isaksen, Lead Strategist at GetWhy, to unpack why so many products fail, how businesses misunderstand their customers, and how AI-powered qualitative research can help close the empathy gap - fast. We explore why data alone isn’t enough, how companies fool themselves into thinking they “already know the customer,” and why the future of AI isn’t about better chatbots - but deeper human understanding. In this episode, we cover: Why 95% of products fail and what empathy has to do with it Qualitative vs quantitative data: when numbers aren’t enough How AI can unlock real customer insight in 24 hours The myths companies tell themselves about customer research Why emotional drivers matter more than technical features How to balance AI automation with human connection What true customer obsession actually looks like in practice If you care about customer experience, AI in business, product-market fit, leadership, fintech, or building brands people trust, this episode is for you. 00:00 Introduction 02:20 Understanding Empathy in Business 04:33 The Role of AI in Customer Research 06:09 Challenges in Customer Research 17:07 Empathy in the Financial Sector 23:27 Implementing Customer Insights Strategically 34:13 Final Thoughts and Future Predictions 🔔 Subscribe for more conversations on: Empathy in business • AI & human insight • Leadership • Fintech • Customer experience • Product strategy • Trust & technology Music from #Uppbeat (free for Creators!): https://uppbeat.io/t/night-drift/the-... License code: DCXZVUNGAWM48HT0