How Tech Support Boosted Resident Satisfaction & ROI | Tech Smarter Podcast скачать в хорошем качестве

How Tech Support Boosted Resident Satisfaction & ROI | Tech Smarter Podcast

Can resident tech support actually improve operations and deliver measurable ROI? In this episode of Tech Smarter, host Abbie Hartley Richie sits down with Cole Marvin, Executive Director at Friendship Village Tempe, and Travis Saunders, Head of IT, to unpack a powerful real-world case study. They discuss how launching a resident-facing tech support pilot: • Increased resident satisfaction • Streamlined internal operations • Reduced tech-related strain on staff • Delivered a clear return on investment This conversation is a practical look at what happens when technology adoption is supported intentionally inside senior living communities. If you’re a senior living leader, operator, or IT professional thinking about resident tech strategy, this episode is worth your time. Learn more about The Smarter Service at TheSmarterService.com