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http://www.MarksBodyShop.com It was every new car owner’s worst nightmare. Only three hours after purchasing a brand new Honda Accord, Tim and Mary were in an accident that wasn’t their fault. Another driver ran a red light, and the subsequent collision resulted in major damage to both vehicles. Unfortunately, wrecking their brand new vehicle was only the beginning, and by the time their Honda was finally declared a total loss, they had experienced most of what’s wrong with today’s collision industry. Their insurance company recommended body shops in the area that were part of their referral network, or “DRP” program. Tim and Mary didn’t realize that the shops in this “preferred” network were under contract with their insurance company. “They make it seem like – ‘It’s our preferred body shop,” explained Mary, “We’re gonna put all new Honda parts on your car, you’re gonna get it back perfect.” Steering occurs when an insurance company directs a policyholder to a specific repair shop. It’s against the law, but insurance companies engage in this practice regularly. In the state of Maryland: “You are not required to use a specific auto body repair shop; you may have your vehicle repaired at the shop of your choice. Maryland law prohibits an insurer or an adjuster from requiring that a certain repair shop be used or from recommending a particular shop without notifying the claimant or the insured that their vehicle may be repaired by the auto shop of their choice.” By using language like “preferred” or recommending “a couple shops” insurance companies often skirt the letter of the law. But by only recommending shops with which they have contractual agreements, and using wording like “preferred”, they clearly violate the spirit of the law. Consumers need to be prepared for these tactics (click here to read more about Steering). When their vehicle was first delivered, the owners immediately noticed misaligned panels and gaps that suggested serious problems with the quality and safety of the repair. What they ultimately found was far worse than they could have imagined. “The car was an absolute death trap,” explained Mark Schaech, VP of Operations at Mark’s Body Shop. For more information, check out the article in Hammer and Dolly’s July issue: https://issuu.com/nja0614/docs/hd0715...