Modernising the IT Service Desk скачать в хорошем качестве

Modernising the IT Service Desk

As organisation’s continue to evolve and diversify their IT Service Offerings to support business needs, Service Desk Modernisation is a key factor in meeting ever-changing user and customer needs, driving out un-necessary costs and bottlenecks, and ultimately provide businesses with a competitive advantage. This latest webinar from iCore is for CIOs and Senior IT Leaders who are looking to take this step, and will discuss and address key areas such as: Traditional Services Desks vs Modern Service Desks, why a new approach is needed, agent-based versus agent-less support channels, shift left principles, measuring customer satisfaction and success, along with providing some hints and tips around what to focus on to be successful.