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One of the most difficult tasks for staff in human service work is to successfully respond instead of react to agitated clients. While many trainings teach de-escalation approaches, few are explicitly grounded in an understanding of how trauma and stress impact the brain. And even fewer acknowledge that responding to an escalation requires the professional to override their natural “fight-flight-freeze” instincts. This two hour training examined disconnecting our own stress response when responding to power struggles and escalated clients. Guided by frameworks of Trauma-Informed Care, Motivational Interviewing, and Behavioral Change Theories, the training educated, informed, and inspired service providers to improve practices and approaches. Frameworks presented can be used in organizational settings of both children and adults.