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Has complacency and scam education fatigue made us more likely to fall for scams? Even tech-savvy people are susceptible to "bad actors" (the scammers), who continue to evolve with technology. How can we protect ourselves from getting scammed, and what are platforms like Google doing to support users? Principal Clinical Psychologist @ Annabelle Psychology, Dr. Annabelle Chow, and Head of Trust & Safety @ Google, Norman Ng, answer these questions in this podcast. Chapters: 00:14 - Intro 00:35 - Is it true that younger adults make up the largest group of scam victims? 01:25 - Psychology behind scams: The more we think we know, the more likely we're to fall into scams 02:10 - Emotional impacts of scams 05:32 - Psychology behind scams: Impersonation scams 08:01 - Pros & Cons of A.I. 10:49 - Website Cloaking 11:50 - How tech platforms (Google) use technology to protect users 15:24 - Even tech-savvy people can get scammed (Norman's personal experience) 17:05 - Is hypervigilance making us paranoid? (Annabelle's personal experience) 19:23 - Supporting scam victims emotionally and mentally 22:24 - Scam Tip: Why pausing is so important 24:12 - Google's work with GASA to fight scams 25:28 - Scam fighting is collaborative - each of us has our part to play 26:20 - Closing