Mr. Tire - Dunkirk, MD - Lies and Incompetence (Video 3 of 4) скачать в хорошем качестве

Mr. Tire - Dunkirk, MD - Lies and Incompetence (Video 3 of 4)

After dropping off the vehicle, Mr. Tire of Dunkirk, Maryland calls us to advise that they found the source of our tire leak, but cannot work on the vehicle due to a broken wheel stud. Claims they checked all lug nuts with their fingers before working on the vehicle and never attempted to remove the wheel. Vehicle has NEVER been serviced by anyone else except oil changes by me. It was purchased brand new right off the truck from the GM plant, quickly prepped by the dealer, and the wheels have never been removed since the vehicle came off the truck. I arrived to Mr. Tire with my wife, to find many discrepancies with their story. I challenged the manager on this and on many other specifics and she continued to lie right to my face. She denies any cameras in the shop, denies me permission to confirm this, gets upset when I ask another employee if they have cameras and silences the employee, and would not let me speak to a mechanic about what happened (claims they were all at lunch, at ~1:50 PM). This shop has caused relatively minor damage to our vehicle after the used an impact gun on our locking lug nut without using the key at first, then decided they would just convince us the vehicle was found in this condition, thinking I wouldn't know any better. Wasted our time when the wheel stud was NOT broken despite the damage they caused to the cosmetic lug on the locking lug nut. I broken stud would have resulted in a lack of a lug nut on that wheel... any shop knows that. Yet their claim was that the "broken stud" must be hanging on by the lug nut. Lol.... wow. Total incompetence and lies here from this place.