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This presentation is based on a research collaboration between the CERC-HECW at TMU and the Gerstein Crisis Centre, which provides immediate and compassionate support to individuals experiencing mental health crises. Our study aims to improve knowledge of effective non-medical, community-based crisis interventions with (1) a scoping review of non-medical, non-carceral community-based crisis interventions, outlining key characteristics of successful crisis response models; (2) a literature review of existing evidence on involuntary treatment for mental distress and substance use crisis care; (3) better understanding of the experiences of people who access GCC’s services by analyzing internal data and conducting crisis worker interviews. Presenters: Jessica Evans | Assistant Professor, School of Criminology, PI, Toronto Metropolitan University, ON, Canada Dr. Jessica Evans is a community-engaged scholar whose research examines the causes, conditions, and consequences of incarceration in Canada, framed through anti-racist, decolonial, abolitionist and critical political economic theories. In her roles as a research, educator, and community member, she is committed to ethical relationship-building, advocacy and scholarly research that supports marginalized communities. Her work is grounded in an anti-oppressive and decolonial praxis and involves respecting and receiving the expertise that comes from lived experience. Aisha Khan | Research Assistant, CERC Health Equity and Community Wellbeing, Toronto Metropolitan University, ON, Canada Aisha F. Khan is a recent graduate of the Literatures of Modernity MA program at Toronto Metropolitan University and the Advanced Healthcare Practice MHSc at Western University. She holds an honours Bachelor of Health Sciences degree from her alma mater, the University of Western Ontario. She currently works as a research assistant at the Canada Excellence Research Chair in Health Equity and Community Well-being (CERC-HECW) at Toronto Metropolitan University. Research Team: • Jessica Evans, Assistant Professor, School of Criminology, PI, Toronto Metropolitan University, ON, Canada • Karen Soldatić, CERC Health Equity and Community Wellbeing, co-PI, Toronto Metropolitan University, ON, Canada • Danielle Landry, Research Associate, CERC Health Equity and Community Wellbeing, co-PI, Toronto Metropolitan University, ON, Canada • Susan Davis, Executive Director, Gerstein Crisis Centre, co-PI, ON, Canada • Marina Morrow, Chair, School of Health Policy and Management, York University • Aisha Khan, Research Assistant, CERC Health Equity and Community Wellbeing, Toronto Metropolitan University, ON, Canada • Madeeha Kafeel, Student Research Assistant Volunteer, CERC Health Equity and Community Wellbeing, Toronto Metropolitan University, ON, Canada Presented by the Provincial Human Services and Justice Coordinating Committee on November 5, 2025.