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Leading with Empathy and Grace

Empathy is not a soft skill, it is a critical capability for building high performing cyber and IT teams that stay accountable, resilient and human in high pressure environments. In this KBKast episode, cybersecurity and IT executive Tammy Klotz joins KB to unpack “Leading with Empathy and Grace” and explain why empathy and accountability must work together, not against each other. She shares how being intentional, fully present and clear on the “why” behind security decisions turns people from the “weakest link” into the strongest defence, while self care and healthy boundaries help leaders protect both their teams and their organisations. Subscribe to KBI Dossier for more strategic cyber insights and leadership stories: https://kbi.media/subscribe/ Connect with us: KBI Media on LinkedIn:   / media-kbi   KBI Media on Instagram:   / kbi_media   Chapters 00:00 Empathy and accountability as partners 04:30 Phones, distraction, and being fully present 08:40 Were we more empathetic before tech? 12:15 Shareholders, ESG, and real versus performative care 16:20 Why “people are the weakest link” is harmful 20:30 Soft skills, cyber, and redefining “critical skills” 25:40 Hybrid work, Zoom fatigue, and human connection 28:40 Psychological safety, trust, and hard conversations 33:10 Accidental leaders and learning to lead 37:10 Self‑care, boundaries, and leading with grace Related Content Battling Burnout in Cybersecurity (KBI Media article): https://kbi.media/battling-burnout-in... ​More KBKast: https://kbi.media/kbkast/ #Cybersecurity #Leadership #Empathy