How to Scale Physical Locations Without Delays, Surprises, or Finger-Pointing скачать в хорошем качестве

How to Scale Physical Locations Without Delays, Surprises, or Finger-Pointing

In this interview, Duck Soup founder Jonathan Haggard sits down with Kap Chatfield to break down why most physical expansion efforts fail, and what it actually takes to make expansion predictable. Jonathan explains how the construction industry’s reactive, fragmented model creates chaos for growing brands, and why Duck Soup takes a fundamentally different approach: one rooted in strategy, accountability, and fully in-house execution. Throughout the conversation, Jonathan shares real-world stories from national brands, including last-minute problem-solving to protect opening dates, large-scale rollouts completed under extreme deadlines, and the systems behind Duck Soup’s 98%+ on-time, on-budget delivery rate. This conversation is designed for founders, CEOs, and operators responsible for scaling physical locations who are tired of surprises, delays, and finger-pointing, and want expansion to feel calm, controlled, and repeatable. Chapters: 00:00 – 03:00: Intro: What Duck Soup Is & Who It Helps 03:01 – 05:10: From Banking to Construction: Jonathan’s Origin Story 05:11 – 06:45: Why Most Construction Expansion Is Reactive (And Fails) 06:46 – 10:30: Accountability in Action: The National Geographic Story 10:31 – 13:00: Why Deadlines, Budgets & Change Orders Are Broken 13:01 – 15:40: Why It’s Called Duck Soup 15:41 – 18:40: 98% On-Time Delivery & Full Accountability 18:41 – 22:30: The Four Pillars: Strategy, UX, Financial Efficiency, Execution 22:31 – 29:10: Speed vs Perfection in Physical Expansion 29:11 – 37:50: UX That Drives Revenue: Retail, Lighting & Consistency 37:51 – 45:00: Crisis Execution: The Rite Aid 650-Location Rollout 45:01 – 54:00: Culture, Leadership & Reinventing the Industry