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Welcome to the weekly Recruitment Podcast by The Recruitment Network (TRN) – where we share real conversations to help you build your recruiting team, level up recruiter performance, and stay ahead in an ever-changing recruitment market. TRN – Enabling recruitment businesses to maximise their performance, productivity and profitability. In this episode with James Osborne, George Zitko (CEO, Zitko Group), and Justin Hillier (CEO, Recruiter Insider), we tackle one of the biggest hidden profit killers in recruitment: low fill rates. Why aren’t your jobs getting filled — and what is it really costing your business? In a market where every placement matters, too many recruitment agencies are leaking revenue, time, and reputation because of consistently poor fulfilment. This conversation goes beyond surface-level fixes to unpack the operational, behavioural, and experiential factors that directly impact performance — and how the best agencies are turning things around. Drawing on frontline experience and data from high-performing recruitment businesses, this episode explores what’s really driving underperformance and the practical changes that lead to more placements, faster. This episode covers: • The core reasons jobs go unfilled (it’s not always what you think) • How candidate and client experience directly impact fulfilment • What the data says about consultant behaviour — and how to change it • Common operational gaps that quietly kill performance • Tools, tactics, and mindset shifts to help your team fill more jobs, faster • How to protect both revenue and reputation through better delivery If you’re serious about improving fulfilment, consultant performance, and profitability, this is an episode you can’t afford to miss. What is TRN? The Recruitment Network is the ultimate support network for recruitment business leaders. We offer a wide range of benefits including: • An inclusive leadership club • Recruitment Trailblazers – a programme tailored for billing managers • Full back-office support and training • TRN World, our innovative online community • Access to investment insights, technology guidance, expert content, and much more 🔗 Explore more recruitment content: https://trn.world/page/content 📈 Upgrade your team with expert recruitment coaching & training: https://trn.world/page/training (Access to TRN World and content included for members) 📱 Download our app – just search The Recruitment Network 🔐 Already a TRN member? Log in here: https://therecruitmentnetwork.com/login 📚 Access templates, AI tools, playbooks, and practical guides (members only): https://therecruitmentnetwork.com/learn Subscribe now Your go-to show for recruitment business support, recruiter development, and future-fit leadership.