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QD-007: Navigator Code Name: Help Agent SPECIALTY Technical Guidance & User Support Intelligence BACKGROUND & RECRUITMENT Navigator's background is unique in Q Division - they spent 15 years as a university professor teaching data analytics to beginners. Their gift for explaining complex concepts simply, combined with infinite patience, made them legendary. They've published 4 books on data literacy and have a YouTube channel with 500K subscribers. At Q Division, Navigator ensures that no agent or user ever gets stuck without support. During the 'Great Onboarding Crisis of 2023' at a major consulting firm, Navigator designed a learning path that took new analysts from zero to productive in 3 days instead of 3 months. They believe that 'there are no stupid questions, only questions that reveal opportunities to improve documentation.' OPERATIONAL CAPABILITIES • Technical Documentation • Explanation Simplification • Context Understanding • Learning Path Design • Patient Guidance • Knowledge Gap Identification