Bluegill Park Conversation App: Full Installation and Demo (Genesys Cloud) скачать в хорошем качестве

Bluegill Park Conversation App: Full Installation and Demo (Genesys Cloud)

This video is a full walkthrough of the Bluegill Park Conversation App. A tool designed to simplify how agents manage call parking and retrieval inside Genesys Cloud. The app is available directly through the Genesys Cloud AppFoundry 00:00 Introduction and Business Cases 04:30 Installation Overview 12:20 Configure Users 13:59 Live Demo 20:19 Final Thoughts 🔧 Installation -Where to find it in AppFoundry -How to install it into your Genesys Cloud org -The basic prerequisites you need to know 👥 Configuring Access and Users -Which user groups and roles are required -How to grant access to specific agents -Tips for ensuring the app shows up correctly in your agent sidebar 🎬 Live Demo -Parking a live conversation -Retrieving calls -Real-world use cases for call handoff How supervisors and agents benefit from shared parked conversations By the end of this walkthrough, you'll clearly understand what the app does, how to get it installed, and how to start using it in your own contact center. Whether you’re an administrator, architect, or someone exploring AppFoundry solutions for improving call handling workflows, this video will give you a practical look at how Bluegill Park can streamline your operations and help your agents work more efficiently. If you have questions or want help deploying the app for your organization, feel free to reach out! [email protected]