The Biggest CX Myth That’s Killing Your Career скачать в хорошем качестве

The Biggest CX Myth That’s Killing Your Career

Ever feel like Customer Experience gets boxed into surveys and complaints? Let's flip that script. In this kickoff video, I’m exposing the BIGGEST myth that’s holding CX professionals back—and showing you how AI is transforming us into the most strategic leaders in any room. 🔍 What You’ll Learn: Why CX isn’t a department (it’s the sum of every interaction—inside and out) How I use Copilot to map connections, spot gaps, and drive business growth My exact AI-powered CCXP certification study system (that cut my prep time in half!) The secret to making ecosystem thinking your superpower—and why it beats silos every time 👋 Who Am I? I’m Kelli Sargent—a CX strategist, process builder, and relentless believer that customer experience is everyone’s business. After 30+ years leading cross-functional teams, I’ve seen the magic (and the mess) when CX gets siloed. This channel is here to connect, empower, and help you lead with CX—powered by AI. 💬 Join the Conversation: What’s the biggest CX myth or leadership blind spot you’ve run into? Drop it in the comments! I might feature your story in a future video so we can tackle it together. 🎁 Free Resources & Newsletter Want my exact AI-powered CCXP study plan and process templates? Get exclusive tips, prompts, and forms I can’t share on YouTube in my free newsletter: https://forms.gle/MDrrysRXVxmPdp7q6 🔜 What’s Next? Coming up: My complete AI-powered CCXP study system and how to map your business as a customer-centered ecosystem. Timestamps: 0:00 The CX myth that's holding you back 1:30 Why I’m building this channel 3:15 CX as an ecosystem, not a department 5:45 How I use AI for CCXP certification 8:20 Your career transformation starts here 10:15 Join the CX community #CustomerExperience #AI #Leadership #CCXP #MicrosoftCopilot #CXStrategy #BusinessGrowth #CareerDevelopment Ready to lead with tech and heart? Hit subscribe and let’s build smarter, more human-centered experiences—together! 🤖💡 What’s your biggest CX challenge right now? Let me know below so I can create content that helps you solve it!