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How to benchmark a call center job Hiring and then retaining the best staff is a significant challenge today. Competition for skilled and talented staff, particularly in retail, is at an all time high. With customer experience at the top of the list, it is essential that retailers have the best people in their stores. The challenge then, is to keep them. Millennials are renowned for their job hopping (or so we are told) as they look to build experience as well as work out what they want to do long term. As they make up the bulk of the workforce, when a retailer finds great ones (and there's plenty out there), they need to be able to hold on to them. Employee retention is key to the success of your business! "The deepest principle of human nature is the craving to be appreciated." According to a recent Gallup Poll, 65% of employees said that they had received no recognition from their manager in the last year. People want to be noticed. After all, it's being recognized that motivates us to do more. So, you're a manager to some great, and maybe some not so great, employees. Did you know that 47% of your high performers are looking to leave you right now! Here's a tip: Not all your high performers are fully engaged. Gallup found that world-class companies have 9 engaged employees to every disengaged employee. Whereas, the average U.S. company had only 2 engaged employees for every one that was just there for a paycheck. Net result: World-class Companies experienced 400% higher sales and profits. The cost of losing your best people is steep. I QUIT! If you figure employee training cost, hiring cost, and advertising cost; it all adds up. The cost of losing an employee is typically one and a half times their first years salary. So, how many employees did you lose last year? Use the myemployees.com handy cost analysis calculator to find out exactly what it cost you to lose your valuable employees, and more importantly, learn how you can fix it. So, what will motivate, engage, and keep your employees loyal to you? And in turn get you and your top people promoted? In a word: RECOGNITION. Remember this, "Behavior that gets rewarded, gets repeated." Zig Ziglar said, "You can have everything in life you want, if you will just help people get what they want." The bottom line; every employee loves being recognized. Arguably, at no time in history has the attraction, communication and employee engagement of people been more important to organisational competitiveness and growth. So as an employer what is YOUR value proposition to your employees? How do you go about building an AWESOME employer brand that will outstrip your competition in the race for top talent? Learn more Leadership, Management, Hiring and Retention Tips: GET OUR FREE SUMMARY OF 6 YEARS OF LEADERSHIP QUOTES AND TIPS SENT TO YOU! http://magnaleadership.com/ Subscribe to my channel for free offers, tips and more! YouTube: https://magnaleader.co/youtube Like my Facebook Page: / magnaleadership Get daily Leadership Quotes and Articles, follow me on Twitter: / doctorkevin