How to Automatically Create Requests from Inbound Emails using Flow Designer in ServiceNow скачать в хорошем качестве

How to Automatically Create Requests from Inbound Emails using Flow Designer in ServiceNow

Learn how to create requests in ServiceNow directly from inbound emails using email flows without writing a single line of code. ✳ 𝐓𝐀𝐊𝐄𝐀𝐖𝐀𝐘𝐒 ✳ Just a short remark about "User" and "User ID" fields behavior. If there is a user in your system with the identical email as sender has, then "User ID" will be populated automatically. The "User" field will hold "sys_id" of the detected user, and a sender email if no user could be associated. Navigating Workflow Studio to craft a flow Setting up a flow for inbound emails Initiating a catalog item request via flow action Linking emails directly to a specific record Transferring attachments to the designated item ✳ 𝐂𝐇𝐀𝐏𝐓𝐄𝐑𝐒 ✳ 0:00 - Intro 2:56 - Create Flow in Workflow Studio 5:09 - Conditions for Inbound Email Flow 8:54 - Configuring the Flow 9:15 - Submit Catalog Item Request 11:15 - Wait for condition - Confusion 13:45 - First attempt to test 21:15 - Associate Record to Email 22:05 - Move Attachments to Record 26:00 - Wait for condition - Revelation 27:14 - Final emotional test 28:01 - Last words ✳ 𝐇𝐀𝐒𝐓𝐀𝐆𝐒 ✳ #servicenow #servicenowdeveloper #servicenowcommunity #emailinboundactions #nocode #lowcode #flowdesigner ✳ 𝐃𝐈𝐒𝐂𝐋𝐀𝐈𝐌𝐄𝐑 ✳ This video is for educational purposes only. Information is provided as-is without any warranty of accuracy or completeness. Use of this information is at your own risk. I do not hold rights to third-party materials used under fair use for educational objectives. I am not liable for any loss or damage arising from your actions based on the content of this video.