Smarter Hiring for Contact Centers | BankIt x PMaps Client Testimonial скачать в хорошем качестве

Smarter Hiring for Contact Centers | BankIt x PMaps Client Testimonial

In this testimonial, Supriya Gadekar, Sales InCharge at BankIt, shares her experience using PMaps custom technical assessment to support hiring for SBI Bank. Faced with the challenge of evaluating candidates for technical and non-technical roles, Supriya began exploring vendors who could deliver a reliable and customizable assessment solution. After reviewing options, she chose PMaps for its clear communication, responsive support, and cost-effective offering. Supriya emphasizes how the platform not only saved significant time during the screening process but also helped integrate custom questions with ease. She also highlights a specific instance where PMaps’ support team quickly resolved an Apple device issue — reinforcing the platform’s reliability and client-first approach. Thanks to PMaps, BankIt was able to make faster, more accurate hiring decisions with minimal manual effort. Words from our client: "It has really helped us in shortlisting the candidates… We are really happy with the portal." — Supriya Gadekar, Sales InCharge, BankIt Client’s Challenge BankIt was responsible for sourcing and onboarding candidates for SBI Bank. Their recruitment process required tools that could streamline shortlisting and minimize the burden of manual interviews — especially for technical roles. Supriya needed a partner who could offer custom assessments, quick setup, and dependable support. While several vendors were evaluated, many fell short on flexibility, service responsiveness, or alignment with BankIt’s requirements. Solution: How PMaps Transformed BankIt’s Hiring Process Supriya ultimately selected PMaps due to the sales team’s clarity, quick understanding of the need, and smooth onboarding process. The platform offered easy customization, budget-friendly pricing, and intuitive user experience. Custom technical assessments were used to automate the initial candidate filtering, reducing manual effort significantly. A standout moment was when the PMaps team quickly diagnosed and fixed a technical issue on an Apple device — within 30 minutes — demonstrating their commitment to client success. Results & Benefits for BankIt PMaps assessments helped BankIt save substantial time in screening by automating the initial candidate evaluation, streamlining hiring for both technical and non-technical roles. This efficiency enabled faster delivery of qualified candidates to SBI Bank. The platform’s easy customization, backed by strong technical support, allowed smooth integration of role-specific questions. Overall, it improved shortlisting accuracy, enhanced hiring efficiency, and ensured quick issue resolution — like the prompt fix during an Apple device glitch — making the entire recruitment process seamless and reliable.