Incident Management Explained Simply | Incident Management Process | ITIL V4 Foundation | ITSM скачать в хорошем качестве

Incident Management Explained Simply | Incident Management Process | ITIL V4 Foundation | ITSM

🎯 What is Incident Management? Learn everything in this beginner-friendly tutorial! In this video, I explain Incident Management using a simple Swiggy customer support analogy that makes it super easy to understand. Perfect for ITSM beginners, ServiceNow learners, and IT professionals! ⏱️ TIMESTAMPS: 00:00 - Introduction 00:30 - What is Incident Management? 01:00 - Swiggy Customer Support Analogy 02:00 - Step 1: Incident Logging (Chat, Email, Portal, AI) 02:30 - Step 2: Notification & Escalation 03:20 - Step 3: Classification 04:00 - Step 4: Prioritization & SLA 04:30 - Step 5: Investigation & Diagnosis 05:00 - Step 6: Resolution & Closure 05:30 - Complete Lifecycle Recap 06:00 - Key Benefits 🔑 KEY CONCEPTS COVERED: ✅ What is Incident Management & why it matters ✅ 4 Ways to log incidents (Chat, Email, Portal, AI Virtual Agent) ✅ Notification channels & escalation process ✅ SLA (Service Level Agreement) explained ✅ Priority calculation (Urgency × Impact) ✅ Classification hierarchy ✅ Investigation & root cause analysis ✅ Resolution documentation & closure 📊 COMPARISON TABLE: Customer = End User Swiggy Support = Service Desk Restaurant/Delivery Partner = IT Resolver Team 🎓 WHO IS THIS FOR? ServiceNow beginners ITSM learners IT support professionals Students preparing for ITIL certification Anyone curious about how IT helpdesk works 📢 COMING NEXT: Part 2 - Hands-on Practical Demo in ServiceNow! We'll create, manage, and resolve a real incident from start to finish. Subscribe so you don't miss it! 💬 QUESTIONS? Drop them in the comments below! 🔔 SUBSCRIBE for more ServiceNow tutorials, ITSM concepts, and IT career tips! 🏷️ HASHTAGS: #IncidentManagement #ServiceNow #ITSM #ITSupport #ServiceDesk #ITIL #TechTutorial #BeginnerFriendly #ITCareer #ServiceNowTutorial --- 📌 RELATED VIDEOS: What is ServiceNow? Complete Overview ITIL Foundation Explained Problem Management vs Incident Management --- ⚡ Like this video? Give it a thumbs up 👍 💡 Have suggestions? Comment below 💬 🔔 Don't forget to SUBSCRIBE and hit the bell icon! Thanks for watching! 🙏