DBP 138: Technology Meets Trust: The Real Role of Digital Banking, with Frank Hopkins. скачать в хорошем качестве

DBP 138: Technology Meets Trust: The Real Role of Digital Banking, with Frank Hopkins.

In the latest episode of Digital Banking Podcast, host Josh DeTar welcomed Frank Hopkins, Founder and CEO at Hopkins Leadership LLC. The episode centered around how community banks can stay relevant in a fast-changing world by focusing on purpose, accountability, and serving people—not just numbers. Frank shared how local banks face constant pressure from larger competitors and shifting technology, but their real strength comes from deep community ties and a focus on relationships. He explained that while scale and digital tools can drive efficiency, the heart of community banking lies in knowing customers, supporting small businesses, and making decisions rooted in local knowledge. Frank stressed that successful banks look beyond short-term gains, prioritize helping their communities thrive, and take responsibility for evolving their teams and services. Across the conversation, Josh and Frank explored how strong leadership, clear purpose, and the right blend of tradition and innovation help community banks stand out. Frank encouraged leaders to embrace change while honoring the trust and connections that make their institutions unique.