Bugs in DOVES FARM gluten-free flour. THIS IS THE THIRD TIME. They ignored my emails!! скачать в хорошем качестве

Bugs in DOVES FARM gluten-free flour. THIS IS THE THIRD TIME. They ignored my emails!!

READ THE FULL DESCRIPTION! This is the THIRD TIME this has happened to me (out of three bags)! I assume they have an unsanitary factory (or I am incredibly unlucky). In my home, I store each bag of flour in a plastic bag (which is tied closed). So the bugs are from within the bag of flour, and not from my home. I am very careful about my personal home storage. I wrote to them and complained, but they fobbed me off with an email about how great they are and how clean their factory is.. THEY DIDN'T EVEN APOLOGISE!!! A few sentences later they said this: "Recent pest control records have been checked and any actions dealt with promptly". So, (logically), if they are so perfectly clean, Why did they have pest control actions which were dealt with? They have basically admitted they do have problems at the factory, yet they blamed literally EVERYONE in the distribution chain. Since then I have written back to them a few times, and they have since ignored me. I even sent them a link to this video to their marketing and customer services, and they don't seem to care. Totally ignoring me. Such shocking customer service. It's interesting to note that I regularly buy flour from Waitrose, and other brands on the SAME SHELF have never had bugs. Obviously, I have not purchased Doves Farm again. I buy other brands now and have never had bugs again in over a year. So, it was obviously an issue with Doves Farm, and they are too proud of themselves to apologise or sort out their hygiene problem.