[EN] The Belfry: How Tradition & Innovation Shape the Guest Experience | Shiji Insights #18 скачать в хорошем качестве

[EN] The Belfry: How Tradition & Innovation Shape the Guest Experience | Shiji Insights #18

In this episode of Shiji Insights, Florencia Cueto sits down with Emma Cotterall, Senior Finance Director at The Belfry, one of the UK’s most iconic golf and resort destinations. Together, they explore how The Belfry blends its rich heritage with innovation to create unforgettable guest experiences. We talk about how guest expectations have evolved, the resort’s approach to personalization, and the essential role technology plays in crafting seamless, emotionally resonant stays. Emma also shares insights into The Belfry’s comprehensive refurbishment, the launch of their “Belfry DNA” training program, and how empowering a diverse team directly elevates the guest journey. If you’re curious about the future of hospitality, guest experience strategy, or how tradition and transformation can coexist, this episode is for you.