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Many professionals struggle to grow through referrals without feeling awkward, pushy, or inauthentic. At the same time, deeply held money beliefs — often shaped by fear or scarcity — can quietly sabotage both personal finances and client relationships. How can leaders overcome these hidden barriers to build trust, growth, and lasting wealth? Bill Cates, a referral expert, bestselling author, and coach to financial advisors, explains that referrals still dominate how people choose advisors — but only when handled with empathy and intention. He emphasizes shifting from asking to creating natural introductions, planting referral seeds through service, and aligning growth strategies with how clients want to connect. Bill also highlights the importance of understanding money mindsets, recognizing the emotional stories behind financial decisions, and transforming fear-driven behaviors into confident actions through education and awareness. In this episode of The Customer Wins podcast, Richard Walker interviews Bill Cates, Founder of Referral Coach International, about growth through referrals, money mindset, and client trust. Bill discusses why introductions outperform leads, how scarcity thinking affects advisors, and how storytelling can reshape beliefs about money. 00:00 - 01:00 Introduction 02:51 - 04:20 Why Referrals Still Win in a Noisy Digital World 04:50 - 06:04 Why Asking for Referrals Feels Awkward and How to Do It Right 06:15 - 07:31 The 85 Percent Rule. How Most People Actually Choose Advisors 08:10 - 08:57 Do Financial Advisors Really Have a Healthy Money Mindset 10:35 - 11:38 The Hidden Driver Behind Every Client’s Money Decisions 13:33 - 14:53 Scarcity Thinking. Why It Helps Clients Save and Hurts Them Later 16:14 - 17:51 A Bank Heist That Teaches Powerful Money Lessons 18:58 - 19:53 The Growth Loop. Awareness, Education, and Better Action 20:32 - 22:01 Three Money Mindsets That Change Everything 24:40 - 26:00 Why Money Always Follows Value 26:29 - 27:49 The Words You Use About Money Shape Your Financial Future 28:09 - 29:08 How Bill Cates Uses AI to Think Better and Create Faster 30:47 - 31:57 The Secret to Using AI Without Losing Authenticity 33:59 - 35:15 The One Conversation That Changed Bill Cates’ Career Path Full Episode: https://www.quickforms.com/post/how-f... Mentions: Molly Pierce of Track That Advisor, Dan Zitting of Nitrogen, Brian Portnoy of Shaping Wealth, Colleen Bowler of C&J Innovations Powered by Rise25 Podcast Production Company - https://rise25.com/