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Organizational Development Consulting Process

Action research refers to the process of using social scientific research practices to gather data about groups, intervene in their processes, and evaluate the results of the intervention. These research findings often improve practices in the immediate organization and area also shared widely to improve theory, which would be used by other practitioners in their own organizations. In its ideal form, action research is a scientific process in which the researcher is actively engaged with those experiencing the problem versus conducting research on them. Over time, however, many believe that the gap between theory and practice has widened as practitioners have devoted less attention to contributing to theoretical knowledge. Regardless, action research and OD consulting share similar objectives in developing a participative and inclusive process where members jointly explore problems, initiate action, and evaluate outcomes towards organizational change. The first stage of the consulting process is entry, which begins with an initial contact between a consultant and a client. Next, the consultant and client come to agreement on what work will be accomplished. The client makes the request by describing the problem and the consultant responds with a formal or informal proposal about what they will do. Third, data are gathered about the situation, the client, the organization, and other relevant aspects of the problem. This can involve one or more methods or sources of information. The consultant engages with the client in a dialogue to make sense of the feedback from the data gathering stage. The problem may be reevaluated, additional data may be gathered, or an intervention strategy may be developed. The consultant and client agree on what intervention(s) would best address the problem or opportunity, and the intervention strategy is carried out.