Скачать с ютуб How to Add Knowledge Base Articles to Your Live Chat в хорошем качестве

How to Add Knowledge Base Articles to Your Live Chat

In this tutorial, we dive into how to effectively add Knowledge Base articles to your Customerly Messenger, transforming the way you offer customer support. Our guide is meticulously crafted to enhance your website's user experience by ensuring that customers have instant access to your Knowledge Base without leaving your site. You'll learn step-by-step how to activate this integration within the Customerly platform, focusing on settings adjustments in both the Help Center and the Messenger. This video is packed with actionable insights on enabling the AI auto-suggest feature, which smartly recommends relevant Knowledge Base articles based on customer queries in real-time chats. We also introduce Aura, Customerly's AI Assistant, showcasing its multilingual and conversational support capabilities. Find out how Aura can become an invaluable part of your team, providing quick, efficient responses sourced directly from your Knowledge Base, around the clock. This tutorial is designed not only to guide you through the technical setup but also to optimize your customer support strategy using advanced AI tools. By integrating your Knowledge Base articles into Customerly Messenger, you'll be set to offer an enhanced, responsive, and intelligent support experience to your customers. Tools needed: Help Center ➡️ https://www.customerly.io/help-center/ Customerly Live Chat ➡️ https://www.customerly.io/live-chat/