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If Caleb Hammer hosted a show for CIOs, this would be the episode. 💥 Kat and Pete sit down to deliver the roast every IT leader needs - unpacking how technical debt quietly drains innovation, creates risk exposure, and costs you 27% interest on every “quick fix”. In this episode: 🚨 Why tech debt isn’t an IT issue - it’s an organizational problem 💸 The real cost of duplicate platforms, workarounds, and “Jimmy’s app” 🧱 How to renovate your tech foundations without stopping innovation 🤖 Why ignoring integration points will haunt your AI strategy 🧭 Practical steps to measure, manage, and reduce tech debt for good If your IT architecture looks like a house with rotting walls - this is your sign to call an intervention. 🎧 Subscribe to The Change Agents Podcast for more brutally honest takes on digital transformation, AI, and the future of enterprise agility. --- Hosted by ServiceNow's human agents: Peter McDonnell, Chief Transformation Officer and Katrina Read, Director of Transformation APJ Check out some of our recent podcast episode: si=aFMB69irQoxaWoLm&list=PLHf4neAVi8_pf_d4Sb9lwQP4Ce5kBaFoK You Can’t Buy Transformation: Why Toxic Leadership Kills Great Tech • You Can’t Buy Transformation: Why Toxic Le... Four Mindset Shifts That’ll Change Your Transformation Game - • Fore! Mindset Shifts That’ll Change Your T... GenAI: Hype, Hope, or Here to Stay? 🤞 - • GenAI: Hype, Hope, or Here to Stay? 🤞 | Th... The great CRM unbundling: Do we even need one system to rule them all? - • The great CRM unbundling: Do we even need ... 👉 Subscribe, connect & share: YouTube: @TheChangeAgentsPodcast Podcast: https://omny.fm/shows/the-change-agen... Pete: / petermcdonnell-tech-leader Kat: / katread #FutureOfWork #AI #DigitalTransformation #TechDebt #ServiceNow #ITStrategy Chapters: 00:00 Let the roast begin 01:29 The Hidden Costs: Legacy, Risk and Slow Innovation 03:44 Signs You're Drowning in Tech Debt 04:57 Vendor Lock-in and Integration Nightmares 06:23 Clean Before You Build: Fixing Foundations for Innovation 08:08 Lessons from Lotus Notes: The Danger of Sprawl 10:11 Cyber Risk and Old Tech: When Debt Becomes Dangerous 11:59 Managing Tech Debt Like a Business Problem 16:19 Room-by-Room Innovation: Cleaning While You Build 17:28 Final Thoughts: Don't Wait for the Roast