When Your Team Member Hates You + A Thank You Email That Went Viral | Listener Questions скачать в хорошем качестве

When Your Team Member Hates You + A Thank You Email That Went Viral | Listener Questions

In this Q&A episode, we answer a tough leadership question from Emer and share Annette's key takeaways from last week's Laura Gassner-Otting episode. IN THIS EPISODE: Opening Story: Thank You Email Goes Viral (00:57) Cathal sends an email praising the teacher Goes around the whole school, staff newsletter Miss Smith: "You'd be surprised how little that happens" Why recognition matters Annette's son's story: wedding feedback Annette's Laura Gassner-Otting Takeaways (04:01) The Four Horsemen of Success (money, title, power, prestige) Why do we chase them without asking if they'll fulfil us Laura's counterweight: The Forces (Calling, Connection, Contribution, Control) "Refuse not to be happy now" - stop "I'll be happy when" Balance = being yourself at work and life (no code-switching) Do Laura's quiz Listener Question: New Leader, Difficult Team Member (16:21) Emer's situation: Most team on board, one woman has "taken a total dislike" Woman ignores everything Emer says Feels like banging head against a wall Annette's Advice: 1. Work as a team to agree on values and behaviours (clear is kind) 2. Get to know this person - seek to understand 3. Might be anxiety, past trauma, nothing to do with you 4. Build connection, rapport, safety Cathal's Advice: 1. Start with "me" - Is this YOUR insecurity? 2. Imposter syndrome from previous role? 3. Need for "warm fuzzies" and validation? 4. "We" - Ask open questions: "How are you finding it?" "Any concerns?" 5. "Ways" - Discuss ways of working, improvements 6. Reality check: She might just be difficult/jealous/wanted the job 7. After doing the work, if intractable, she might need to go KEY INSIGHTS: "You'd be surprised how little that happens. No one ever says anything like that." - Miss Smith (Teacher) "I was lifted up for the rest of the night just to get that feedback." - Annette's son "Refuse not to be happy now. Balance is when you can be yourself in your work and in your life." - Annette "Start with YOU. Is this about your need for validation?" - Cathal "Let's be real. This woman might be a piece of work. But we try to be fair." - Cathal "Ideally, it works. But it might not. And it might not be able to save this." - Annette RESOURCES MENTIONED: Laura Gassner-Otting's quiz: https://wonderhellquiz.com/ Previous episode: Laura Gassner-Otting on Limitless Submit your career question: betteratwork.net ABOUT BETTER AT WORK: Making your work life better, one conversation at a time. New episodes every Thursday. Hosted by Cathal Quinlan & Annette Sloan Website: betteratwork.net Instagram: @betteratwork LinkedIn: Better at Work NEXT EPISODE: Marcus Collins - Marketing, Culture, and working with Beyoncé Coming next Thursday! 🔔 SUBSCRIBE for weekly episodes. TIMESTAMPS: 00:00 - Introduction 00:57 - Thank you email goes viral at school 02:40 - Annette's son: wedding feedback story 03:34 - Mattering at work 04:01 - Annette's Laura Gassner-Otting takeaways 04:53 - The Four Horsemen of Success 06:12 - The Forces: Calling, Connection, Contribution, Control 07:40 - "Refuse not to be happy now" 09:52 - Balance = being yourself everywhere 12:42 - Do Laura's quiz 16:21 - Listener question from Emer (new leader challenge) 18:18 - Annette's advice: Team values and behaviours 20:42 - Seek to understand this person 21:34 - Cathal: Is this about YOUR insecurity? 24:27 - Open questions to ask 25:14 - Give it time to earn respect 26:03 - Reality check: She might be difficult 27:07 - We try to be fair, not shock jocks 28:19 - Keep in touch with Emer 29:04 - Submit your career dilemma 30:16 - Next episode: Marcus Collins