Driving Results Through Wellbeing Partnerships: Behind the Scenes with a Leading T&S BPO скачать в хорошем качестве

Driving Results Through Wellbeing Partnerships: Behind the Scenes with a Leading T&S BPO

What happens when organizations, wellbeing providers, and frontline employees work together to co-create meaningful mental health support. Through lived experience, clinical insight, and operational delivery, our speakers share what makes a true partnership work in high-pressure Trust & Safety environments and what to avoid. Key timestamps: 00:00 – Introduction 01:52 – Why Alorica Made Wellbeing a Priority 04:24 – Securing Internal Buy-In 05:40 – Co-Creating Wellbeing Support 07:45 – Listening to Frontline Employees First 08:49 – Measuring Impact: Attrition, Absenteeism & More 14:58 – Why the Organization–Provider–Frontline Relationship Matters 24:20 – Tackling T&S Challenges: Why Wellbeing Can’t Be “Nice to Have” 28:48 – The Role of Great Leadership in a Systemic Wellbeing Approach 32:27 – Hopes for the Future of T&S and Wellbeing 40:18 – Summary: The Three-Pronged Approach